HonÂda Motor Co. has added to whatâ€™s already one of the biggest recalls of the year spanÂning 10 automakÂers â€“ and may evenÂtuÂalÂly eclipse GenÂeral Motorsâ€™ masÂsive recall. HonÂda will expand its â€śinvesÂtigaÂtiveâ€ť recall to replace air bags from TakaÂta Corp. HonÂda is volÂunÂtarÂily expandÂing its U.S. recall from 2.6 milÂlion vehiÂcles up to 5.4 milÂlion.
HowÂevÂer, the issue with recalls goes well beyond the TakaÂta recall â€“ CarÂfax says that one in six vehiÂcles on U.S. roads have a faulty part recalled by the automakÂer, but the vehiÂcle has yet to be takÂen in for repair by the vehiÂcle ownÂer. As this recent news stoÂry shows, simÂply keepÂing up with all these recalled cars is a chalÂlenge. How HonÂda and othÂer automakÂers, and their dealÂer netÂworks, respond to this recall criÂsis presents an opporÂtuÂnity for improvÂing cusÂtomer serÂvice and loyÂalÂty.
The good news is that CarÂfax has sevÂeral soluÂtions to help dealÂers easÂily find out about open recalls. As a CarÂfaxÂ® AdvanÂtage DealÂerÂ®, you can run all the CarÂfaxÂ® VehiÂcle HisÂtory Reportsâ„˘ you need to know about open recalls at acquiÂsiÂtion and disÂclose them to buyÂers at retail by showÂing them the CarÂfax. In addiÂtion, CarÂfax monÂiÂtors your invenÂtoÂry for recalls for you. CarÂfax AdvanÂtage DealÂers receive an email every week alertÂing them to units with open recalls on their lot.
In light of the biggest recall year ever in the auto indusÂtry, dealÂers also can proÂtect their cusÂtomers by signÂing them up with myCarÂfax, a free serÂvice that alerts car ownÂers when their car has a recall. New and used car buyÂers â€“ even serÂvice cusÂtomers, too â€“ can find out if their vehiÂcle has one of those recalled airbags or othÂer safeÂty recall by downÂloadÂing the myCarÂfax app. Using only the license plate (VIN is also an option), the app monÂiÂtors for recalls now as well as ones issued in the future.
DealÂers and their cusÂtomers benÂeÂfit from othÂer feaÂtures in the myCarÂfax app, too. It sends reminders when mainÂteÂnance (oil changes, tire rotaÂtions, etc.) is due, which helps driÂve increased serÂvice revÂenue for the dealÂer. DealÂers that parÂticÂiÂpate in the free CarÂfax SerÂvice NetÂwork are feaÂtured in the myCarÂfax app when car ownÂers are searchÂing for local places to have their car serÂviced or recall fixed. Plus, if you sign up your cusÂtomer with myCarÂfax, your dealÂerÂship is saved as a favorite withÂin the app, makÂing it simÂple for the cusÂtomer to click and schedÂule a serÂvice appointÂment.
Talk to your CarÂfax repÂreÂsenÂtaÂtive, or call (888) 788â€‘7715 to become a CarÂfax AdvanÂtage DealÂer and to join the CarÂfax SerÂvice NetÂwork.