The Modern Mobile Worker in Fleet

By Matt Betz, Vice Pres­i­dent of Busi­ness Devel­op­ment, Motus, LLC

It goes with­out say­ing, that in a fleet career that has spanned five decades, I have been wit­ness to numer­ous changes. Sure, the basics remain the same; Acqui­si­tion Man­age­ment, Main­te­nance Man­age­ment, Risk Man­age­ment, Infor­ma­tion Man­age­ment, and Busi­ness Man­age­ment, to name a few. Over the years, how­ev­er, a num­ber of dif­fer­ent issues have grabbed our focus from time-to-time. These include the move to out­sourced fleet man­age­ment, tax law changes, fuel crises, and numer­ous oth­er fleet-impact­ing devel­op­ments.

That is why I was hon­ored when asked by the folks at Fleet Man­age­ment Week­ly to write a recur­ring col­umn speak­ing about one of the newest changes that I’ve noticed in our indus­try – the grow­ing focus on the Mod­ern Mobile Work­er. And, more specif­i­cal­ly, the fleet manager’s role in sup­port­ing the effi­cien­cy and pro­duc­tiv­i­ty of these mobile employ­ees. Over the com­ing months, we’ll be cov­er­ing this issue from a num­ber of per­spec­tives.

What Is the Fleet Manager’s role?
We know that care and sup­port of fleet dri­vers is not a new focus for most fleet man­agers, but there is evi­dence that exec­u­tive man­age­ment views are chang­ing in regard to the fleet manager’s role. Those fleet man­agers that are seen as help­ing the orga­ni­za­tion reach annu­al finan­cial, oper­a­tional and/or cul­tur­al goals are regard­ed as valu­able mem­bers of the team. To that end, I’ll dis­cuss a num­ber of issues in the com­ing months;

  •  Reg­u­la­tions cov­er­ing the Mod­ern Mobile Work­er (IRS, DOT)
  •  The grow­ing cost of under-report­ed per­son­al miles
  •  Meth­ods of pro­vid­ing trans­porta­tion that best meet the organization’s goals

What are the best ways to sup­port the Mod­ern Mobile Work­er?
Tra­di­tion­al fleet pro­grams employ­ing main­te­nance man­age­ment, fuel man­age­ment and col­li­sion man­age­ment have proven to reduce fleet costs while increas­ing dri­ver pro­duc­tiv­i­ty. How­ev­er, we can all agree that tech­nol­o­gy has made huge advance­ments over the past sev­er­al years, and pos­es great oppor­tu­ni­ties for fleet and the mobile work­force. In future columns, we’ll also dis­cuss:

  • Fleet’s respon­si­bil­i­ty to help find solu­tions for the com­pa­ny, busi­ness units, and mobile employ­ees
  • Devel­op­ing tools to improve effi­cien­cy, effec­tive­ness and pro­duc­tiv­i­ty
  • Solu­tions that ensure com­pli­ance with gov­ern­ment man­dates
  • Enabling the mobile work­er to per­form mul­ti­ple tasks with min­i­mal effort

Final­ly, I’ll ele­vate future trends that will impact you, your orga­ni­za­tion, and your mobile employ­ee base. I real­ize that this all may sound daunt­ing and like addi­tion­al work for the fleet man­ag­er, but by employ­ing some of the newest advance­ments in tech­nol­o­gy, we can accom­plish our goals, increase our stand­ing in the orga­ni­za­tion, and do it with lit­tle addi­tion­al effort. Suc­cess in this area is about open­ing our minds to new ideas, and not about intro­duc­ing admin­is­tra­tive over­head.

Upcom­ing columns will touch on:

  • Increased respon­si­bil­i­ties of the mobile work­er
  • Management’s need for data beyond oper­at­ing costs
  • Tools designed to stream­line the work­flow of the mobile work­er
  • The “Con­nect­ed Car” – The con­stant stream of data com­ing to fleet dri­vers.

I hope you will join me in the com­ing months for this excit­ing new dis­cus­sion about the Mod­ern Mobile Work­er in Fleet. If you have ideas, thoughts or sug­ges­tions about addi­tion­al items I should include in the dis­cus­sion, please con­tact me at 678–579-2262 or


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