Setting Your Customer’s Expectations

This week in Fleet Man­age­ment Weekly marks the debut of a new month­ly col­umn from cus­tomer expe­ri­ence speak­er and author Jeof Bean. The first arti­cle in the series defines “Cus­tomer Expe­ri­ence.” He says “When you’re a com­pa­ny seri­ous­ly eying a cus­tomer lead­er­ship posi­tion so you can be bet­ter dif­fer­ent and more prof­itable, you need a con­sis­tent and well-known def­i­n­i­tion of cus­tomer expe­ri­ence.” Don’t miss ‘The Fleet Cus­tomer Expe­ri­ence Rev­o­lu­tion. ’

We are huge fans of NETS and all that this ter­rif­ic orga­ni­za­tion does to pro­mote safe dri­ving. We are espe­cial­ly excit­ed about the annu­al Dri­ve Safe­ly Work Week – this year slat­ed for Octo­ber 6–10 – but you can chose your own dates for your orga­ni­za­tion as the free, down­load­able tool kit is undat­ed. Learn more about the event: ‘NETS: Dri­ving Your Safe­ty Cul­ture Home.’

Jan­ice Sut­ton
Exec­u­tive Edi­tor

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