Consumers expect that product and service deliveries at their homes will be matched to their schedules, and a company’s ability to make its supply and service chains more dynamic will mean the difference between thriving and being left behind. To meet this new standard, Telogis introduces Telogis Appointment as an extension of its comprehensive, cloud-based location intelligence software platform and the latest addition to the Telogis Route Planning Suite.
Telogis Appointment improves customer service by allowing consumers to choose delivery windows that are most convenient for them while also being most cost effective for the deliverer. It also helps shipping companies reduce turn times by matching delivery times to customers’ open times to receive goods, and pushing ETAs to the receiving parties via text or email – all in real time.
“Businesses that embrace a customer-centric service model and implement mobile and location intelligence technologies aimed at expediting, improving and personalizing the customer experience will ultimately grow market share and remain competitive,” said Newth Morris, Telogis co-founder and president, Telogis Route and Navigation. “By providing a higher level of service to their own customers, Telogis’ customers benefit from increased fuel savings, mobile worker productivity and profits.”
Intelligent Appointment Scheduling that Maximizes Profitability
When customers interact with online scheduling tools or speak with a customer service representative by phone, Telogis Appointment will provide multiple available time window appointments based on pre-determined criteria such as delivery cost, available resources, proximity of existing vehicles and resource capabilities of technicians or delivery specialists.
Telogis’ integrated work order management, routing and scheduling programs provide customer service representatives with optimized appointment times/windows that allow the customer to choose a time that works best for them. This dynamic back-office coordination takes into account factors such as vehicle location, onboard tools, skill sets, routing and schedule, and only presents appointment options that will be profitable.
Telogis Appointment also delivers integration to/from existing Customer Resource Management (CRM) or other customer service portals and initiates a call to/from appropriate applications in order to present profitable appointment options.
An Integrated Platform Approach
Telogis’ platform approach for any mobile enterprise gives customers a seamless, integrated SaaS solution on which to build a more productive, efficient and compliant fleet and manage all aspects of their mobile operations. The Telogis platform combines strategic and dynamic planning, advanced mobile apps that log delivery drivers’ Hours of Service (HOS) and other compliance requirements plus easy-to-build mobile forms, commercial navigation and telematics.
Now in version 6.0, the Telogis Route Planning Suite supports static, fixed-route and territory planning as well as dynamic routing, routing support specifically for hazmat vehicles and commercial trucks. This enables Telogis customers to be more responsive and provide a higher level of service for their own customers. The Telogis Route Planning Suite ensures that plans are built so that key customers are visited regularly and operations teams can more effectively manage last-minute jobs, resulting in increased efficiency, revenue and overall customer satisfaction.
For more information about Telogis Appointment and the Telogis Route Planning Suite, please visit www.telogis.com/route.