Telogis Delivers Intelligent Appointment Scheduling to Tighten Supply and Service Chains

Con­sumers expect that prod­uct and ser­vice deliv­er­ies at their homes will be matched to their sched­ules, and a company’s abil­i­ty to make its sup­ply and ser­vice chains more dynam­ic will mean the dif­fer­ence between thriv­ing and being left behind. To meet this new stan­dard, Tel­o­gis intro­duces Tel­o­gis Appoint­ment as an exten­sion of its com­pre­hen­sive, cloud-based loca­tion intel­li­gence soft­ware plat­form and the lat­est addi­tion to the Tel­o­gis Route Plan­ning Suite.

Tel­o­gis Appoint­ment improves cus­tomer ser­vice by allow­ing con­sumers to choose deliv­ery win­dows that are most con­ve­nient for them while also being most cost effec­tive for the deliv­er­er. It also helps ship­ping com­pa­nies reduce turn times by match­ing deliv­ery times to cus­tomers’ open times to receive goods, and push­ing ETAs to the receiv­ing par­ties via text or email – all in real time.

“Busi­ness­es that embrace a cus­tomer-cen­tric ser­vice mod­el and imple­ment mobile and loca­tion intel­li­gence tech­nolo­gies aimed at expe­dit­ing, improv­ing and per­son­al­iz­ing the cus­tomer expe­ri­ence will ulti­mate­ly grow mar­ket share and remain com­pet­i­tive,” said Newth Mor­ris, Tel­o­gis co-founder and pres­i­dent, Tel­o­gis Route and Nav­i­ga­tion. “By pro­vid­ing a high­er lev­el of ser­vice to their own cus­tomers, Tel­o­gis’ cus­tomers ben­e­fit from increased fuel sav­ings, mobile work­er pro­duc­tiv­i­ty and prof­its.”

Intel­li­gent Appoint­ment Sched­ul­ing that Max­i­mizes Prof­itabil­i­ty

When cus­tomers inter­act with online sched­ul­ing tools or speak with a cus­tomer ser­vice rep­re­sen­ta­tive by phone, Tel­o­gis Appoint­ment will pro­vide mul­ti­ple avail­able time win­dow appoint­ments based on pre-deter­mined cri­te­ria such as deliv­ery cost, avail­able resources, prox­im­i­ty of exist­ing vehi­cles and resource capa­bil­i­ties of tech­ni­cians or deliv­ery spe­cial­ists.

Tel­o­gis’ inte­grat­ed work order man­age­ment, rout­ing and sched­ul­ing pro­grams pro­vide cus­tomer ser­vice rep­re­sen­ta­tives with opti­mized appoint­ment times/windows that allow the cus­tomer to choose a time that works best for them. This dynam­ic back-office coor­di­na­tion takes into account fac­tors such as vehi­cle loca­tion, onboard tools, skill sets, rout­ing and sched­ule, and only presents appoint­ment options that will be prof­itable.

Tel­o­gis Appoint­ment also deliv­ers inte­gra­tion to/from exist­ing Cus­tomer Resource Man­age­ment (CRM) or oth­er cus­tomer ser­vice por­tals and ini­ti­ates a call to/from appro­pri­ate appli­ca­tions in order to present prof­itable appoint­ment options.

An Inte­grat­ed Plat­form Approach

Tel­o­gis’ plat­form approach for any mobile enter­prise gives cus­tomers a seam­less, inte­grat­ed SaaS solu­tion on which to build a more pro­duc­tive, effi­cient and com­pli­ant fleet and man­age all aspects of their mobile oper­a­tions. The Tel­o­gis plat­form com­bines strate­gic and dynam­ic plan­ning, advanced mobile apps that log deliv­ery dri­vers’ Hours of Ser­vice (HOS) and oth­er com­pli­ance require­ments plus easy-to-build mobile forms, com­mer­cial nav­i­ga­tion and telem­at­ics.

Now in ver­sion 6.0, the Tel­o­gis Route Plan­ning Suite sup­ports sta­t­ic, fixed-route and ter­ri­to­ry plan­ning as well as dynam­ic rout­ing, rout­ing sup­port specif­i­cal­ly for haz­mat vehi­cles and com­mer­cial trucks. This enables Tel­o­gis cus­tomers to be more respon­sive and pro­vide a high­er lev­el of ser­vice for their own cus­tomers. The Tel­o­gis Route Plan­ning Suite ensures that plans are built so that key cus­tomers are vis­it­ed reg­u­lar­ly and oper­a­tions teams can more effec­tive­ly man­age last-minute jobs, result­ing in increased effi­cien­cy, rev­enue and over­all cus­tomer sat­is­fac­tion.

For more infor­ma­tion about Tel­o­gis Appoint­ment and the Tel­o­gis Route Plan­ning Suite, please vis­it www.telogis.com/route.

 

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