The Bronze Award for Sales & Customer Service Goes to ARI

These awards rec­og­nize the achieve­ments of sales, busi­ness devel­op­ment, cus­tomer ser­vice, and call cen­ter pro­fes­sion­als world­wide. More than 1,500 nom­i­na­tions from orga­ni­za­tions of all sizes and in vir­tu­al­ly every indus­try were eval­u­at­ed in this year’s com­pe­ti­tion. More than 260 exec­u­tives from around the world par­tic­i­pat­ed in the judg­ing process for the 2014 awards.

ARI’s award in the Cus­tomer Ser­vice Train­ing Team of the Year cat­e­go­ry rec­og­nizes the efforts of the ARI Call Cen­ter train­ing team.  This team pre­pares ARI tech­ni­cians to over­see cus­tomers’ vehi­cle main­te­nance and repairs. The tech­ni­cians work with 116,000 shops through­out the Unit­ed States to ver­i­fy pur­chase orders and nego­ti­ate pric­ing. They han­dle more than 3.5 mil­lion calls annu­al­ly and achieve more than $10 mil­lion in client sav­ings each month through nego­ti­at­ed costs and war­ran­ty recov­ery.

The train­ing team’s method for prepar­ing the tech­ni­cians to achieve suc­cess includes a three-phase train­ing pro­gram that spans four months. A new train­ing ses­sion starts each month with new tech­ni­cians com­plet­ing near­ly 90 hours of train­ing before being turned over to the author­i­ty of a call cen­ter super­vi­sor.



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