ARI announces that Rick Tousaw has been promoted to Senior Vice President and General Manager of ARI Canada and Craig Balfour has been promoted to Vice President of Sales for ARI Canada.
“We’re incredibly pleased to have Rick and Craig stepping into these new roles,” said Executive Vice President of Global Operations Chris Conroy. “I think both have already demonstrated that they will bring exceptional expertise and an experienced perspective to bear on behalf of ARI Canada and I am looking forward to working with them and continuing to deliver unique, customized fleet solutions to all of our customers.”
Tousaw will now have responsibility for all of ARI Canada’s operations, which will include direct oversight of and support for the new North American operational team. He will report to Conroy. Tousaw, who most recently served as the Vice President of Sales and Marketing for ARI Canada, joined the company in 2010 as the Vice President of Operations. In that role he was responsible for managing ARI Canada’s contact center and for supporting client retention initiatives and sales efforts. He also successfully developed and established industry leading strategies in a variety of areas including vendor relations, systems development and reporting, vehicle remarketing and new product development.
Prior to joining ARI, Tousaw held key positions with several leading corporations, including Unilever, Ocean Spray and Molson Coors, where he served as Area Vice President. He holds a BA from the University of Toronto and has studied at Queen’s University and the Wharton School of the University of Pennsylvania.
Balfour now will have responsibility for the sales team and all sales related activities in Canada and will report to Tousaw. He joined ARI Canada in December 2012 as the Director of Sales Development. Balfour has extensive sales and operations experience, working first with Quaker Oats and then with Molson Coors for a decade in a variety of strategic business roles, including Director of Customer Marketing Strategy and Revenue and Vice President of Logistics. He holds a BA from the University of Calgary.