We’ve Got You Covered – for Service Department Customer Scheduling

The Sit­u­a­tion:

Your cus­tomers want easy, secure access to your Ser­vice Depart­ment wher­ev­er they are. Your cus­tomers can now have access to a mod­ern, sophis­ti­cat­ed dig­i­tal inter­face through­out the entire life­cy­cle of vehi­cle own­er­ship. Xtime has intro­duced two new com­po­nents to its sched­ul­ing sys­tem to meet the expec­ta­tions of even the most demand­ing among your cus­tomer base.

“Every aspect of the Xtime con­sumer expe­ri­ence is now state-of-the-art, which enables our deal­ers and man­u­fac­tur­ers to meet the expec­ta­tions of their increas­ing­ly demand­ing cus­tomer base,” says Neal East, CEO of Xtime.

How is that pos­si­ble? You’re About to Find Out!

The Back­sto­ry:

Xtime, the lead­ing cloud-based cus­tomer reten­tion man­age­ment plat­form for the auto­mo­tive ser­vice indus­try, intro­duced the Con­sumer 7.0 online sched­ul­ing inter­face ear­li­er this year, to deliv­er an excep­tion­al cus­tomer expe­ri­ence through every ser­vice book­ing chan­nel. Now, thanks to the intro­duc­tion of  Menu 7 and Mobile 7 com­po­nents of Xtime’s Ser­vice­CRM® cus­tomer reten­tion plat­form, your cus­tomers can receive state-of-the-art ser­vice con­nec­tion when­ev­er and wher­ev­er they are.

What are the Ben­e­fits of Menu 7?

Xtime’s Menus give your cus­tomers the con­fi­dence they need to buy ser­vice from your deal­er­ship. They pub­lish VIN-spe­cif­ic, fac­to­ry and deal­er rec­om­mend­ed ser­vice cat­a­logs, with the same infor­ma­tion every­where they appear. Menus include:

  • VIN-spe­cif­ic fac­to­ry and deal­er rec­om­men­da­tions.
  • Pric­ing for both fac­to­ry and deal­er rec­om­men­da­tions – ful­ly book­able.
  • Appear on man­u­fac­tur­er and deal­er web­sites.
  • Pro­vides a cus­tomiz­able, con­sis­tent set of infor­ma­tion every­where your cus­tomers expe­ri­ence your brand.
  • Estab­lish­es trust through trans­paren­cy and con­sis­ten­cy with cus­tomers.
  • Are avail­able through call cen­ter agents accessed via telem­at­ic sys­tems.

What are the Ben­e­fits of Mobile 7?

  • Mobile 7 lets your cus­tomers instant­ly see shop avail­abil­i­ty and book ser­vice appoint­ments any­time, any­where, from the palm of their hand.
  • Mobile 7 is auto­mat­i­cal­ly launched when a con­sumer lands on a dealer’s web­site using a mobile device, seam­less­ly extend­ing the intu­itive and con­ve­nient 7 Series online inter­face to any mobile device.
  • Mobile 7 enables your deal­er­ship to address the com­plete spec­trum of poten­tial cus­tomers vis­it­ing your web­site from their mobile device.

Please be sure to vis­it the Xtime web­site today, and check out Menu 7 and Mobile 7 enhance­ments to the Xtime Ser­vice­CRM® cus­tomer reten­tion plat­form.

 

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