Your customers want easy, secure access to your Service Department wherever they are. Your customers can now have access to a modern, sophisticated digital interface throughout the entire lifecycle of vehicle ownership. Xtime has introduced two new components to its scheduling system to meet the expectations of even the most demanding among your customer base.
“Every aspect of the Xtime consumer experience is now state-of-the-art, which enables our dealers and manufacturers to meet the expectations of their increasingly demanding customer base,” says Neal East, CEO of Xtime.
How is that possible? You’re About to Find Out!
Xtime, the leading cloud-based customer retention management platform for the automotive service industry, introduced the Consumer 7.0 online scheduling interface earlier this year, to deliver an exceptional customer experience through every service booking channel. Now, thanks to the introduction of Menu 7 and Mobile 7 components of Xtime’s ServiceCRM® customer retention platform, your customers can receive state-of-the-art service connection whenever and wherever they are.
What are the Benefits of Menu 7?
Xtime’s Menus give your customers the confidence they need to buy service from your dealership. They publish VIN-specific, factory and dealer recommended service catalogs, with the same information everywhere they appear. Menus include:
- VIN-specific factory and dealer recommendations.
- Pricing for both factory and dealer recommendations – fully bookable.
- Appear on manufacturer and dealer websites.
- Provides a customizable, consistent set of information everywhere your customers experience your brand.
- Establishes trust through transparency and consistency with customers.
- Are available through call center agents accessed via telematic systems.
What are the Benefits of Mobile 7?
- Mobile 7 lets your customers instantly see shop availability and book service appointments anytime, anywhere, from the palm of their hand.
- Mobile 7 is automatically launched when a consumer lands on a dealer’s website using a mobile device, seamlessly extending the intuitive and convenient 7 Series online interface to any mobile device.
- Mobile 7 enables your dealership to address the complete spectrum of potential customers visiting your website from their mobile device.