Auto dealÂers using Xtime mobile schedÂulÂing, are boostÂing appointÂment show rates and labor hours to improve fixed operÂaÂtions results.
Xtime mobile SerÂvicÂeTab lets adviÂsors greet cusÂtomers right at their vehiÂcles in the serÂvice driÂve, where conÂdiÂtions are more conÂducive to face-to-face interÂacÂtion that builds stronger relaÂtionÂships and trust. By using this intuÂitive tablet interÂface, a serÂvice adviÂsor can check cusÂtomers in as they driÂve up, digÂiÂtalÂly record walk-around inspecÂtion results in real-time, and disÂcuss serÂvice recÂomÂmenÂdaÂtions withÂout ever leavÂing the cusÂtomer or vehiÂcle
DealÂers are using Xtime to:
â€˘ SimÂpliÂfy and orgaÂnize appointÂment schedÂulÂing: Whether cusÂtomers book their appointÂments by viewÂing Xtimeâ€™s online schedÂulÂing tool on the dealershipâ€™s webÂsite or serÂvice staff does it from their desks, schedÂulÂing is easÂiÂer, faster â€“ and more visÂiÂble to help manÂageÂment betÂter load the shop.
â€˘ MaxÂiÂmize appointÂments: CusÂtomers using the dealershipâ€™s online serÂvice menus select recÂomÂmendÂed and desired serÂvices and book their own appointÂments. Because the online appointÂment schedÂule is the same as that seen by dealÂerÂship staff, in real time, cusÂtomers book only availÂable days and times. CusÂtomers may also teleÂphone the dealÂerÂship and schedÂule with the dealershipâ€™s Xtime call cenÂter.
â€˘ Build cusÂtomer trust and comÂfort: E-mail and othÂer elecÂtronÂic serÂvice notiÂfiÂcaÂtions keep cusÂtomers advised of their vehiÂclesâ€™ serÂvice needs based on schedÂuled mainÂteÂnances, recall notiÂfiÂcaÂtions or othÂer serÂvice reminder or proÂmoÂtion emails.
â€˘ Increase serÂvice revÂenue: Xtime SerÂvicÂeTab helps adviÂsors do more thorÂough vehiÂcle walkaÂrounds and idenÂtiÂfy potenÂtial upsell opporÂtuÂniÂties. Improved shop utiÂlizaÂtion through Xtimeâ€™s ServiceCRMâ„˘product suite and its cerÂtiÂfied inteÂgraÂtions with a dealerâ€™s DMS ensures all appointÂments are 100% conÂfirmed.
Xtime is the leadÂing cloud-based cusÂtomer retenÂtion manÂageÂment platÂform for autoÂmoÂtive manÂuÂfacÂturÂers and dealÂer serÂvice departÂments. Xtime counts more than 5,000 dealÂerÂships as cusÂtomers and has regÂisÂtered almost 2 milÂlion conÂsumers. It processÂes more than 1.5 milÂlion serÂvice appointÂments each month and has schedÂuled almost 50 milÂlion in total.
ConÂtact the experts at Xtime for more inforÂmaÂtion.