10 Automakers Rack up Most Safety Complaints

Detroit Free Press - May 25, 2013

In 2012, dri­vers filed just under 30,000 com­plaints about their cars with the Nation­al High­way Traf­fic Safe­ty Admin­is­tra­tion (NHTSA), but they’re not nec­es­sar­i­ly the least pop­u­lar mod­els.

Find out which automak­ers scored high on con­sumer safe­ty com­plaints.

In 2012, dri­vers filed just under 30,000 com­plaints about their cars with the Nation­al High­way Traf­fic Safe­ty Admin­is­tra­tion (NHTSA). The com­plaints includ­ed prob­lems with brakes, pow­er trains and every oth­er part of the car imag­in­able

In most instances, the num­ber of com­plaints in 2012 rose com­pared to pre­vi­ous years. For exam­ple, 4,958 com­plaints were lodged against Ford Motor Co. (F) vehi­cles, much high­er than the 3,395 annu­al aver­age of com­plaints between 2008 and 2012.

To deter­mine the 10 car brands with the most complaints,24/7 Wall St. reviewed sales fig­ures and infor­ma­tion on com­plaint sub­mis­sions to the NHTSA pub­lished by Edmunds.com for the year 2012. We then cal­cu­lat­ed the com­plaints made in 2012 per 100,000 vehi­cles sold by brand between 2005 and 2012. Makes were exclud­ed from the list if com­plaints fig­ures were not avail­able or if the car brand was no longer active­ly man­u­fac­tured and sold in the U.S. — elim­i­nat­ing mak­ers such as Mer­cury and Sat­urn.

While some brands bare­ly received any crit­i­cism, oth­ers got a hefty share. Mini was the most com­plained-about brand in 2012, with almost 646 com­plaints per 100,000 cars sold from 2005 through the end of 2012. Based on data pro­vid­ed by Edmunds.com, these are the cars with the most com­plaints per 100,000 vehi­cles sold.

10. Hyundai

— Com­plaints per 100k sold: 27.96

— Total 2012 com­plaints: 1,025

— Mod­el with most com­plaints: Sonata

9. Ford

— Com­plaints per 100k sold: 33.95

— Total 2012 com­plaints: 4,958

— Mod­el with most com­plaints: Escape

8. Volk­swa­gen

— Com­plaints per 100k sold: 34.52

— Total 2012 com­plaints: 667

— Mod­el with most com­plaints: Jet­ta

7. BMW

— Com­plaints per 100k sold: 36.78

— Total 2012 com­plaints: 676

— Mod­el with most com­plaints: 3 Series

6. Nis­san

— Com­plaints per 100k sold: 38.89

— Total 2012 com­plaints: 2,485

— Mod­el with most com­plaints: Alti­ma

Get the full list here.

 

 

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