Xtime, and its cloud-based CRM and scheduling platform, entered into an enterprise-wide agreement with Volkswagen of America, Inc. VWoA is deploying Xtime’s ServiceCRM to all 600+ dealers in its US network. ServiceCRM provides a potent source of new customers and a meaningful lift in appointment show rate and customer satisfaction. Currently, more than 200 Volkswagen dealers use Xtime with tremendous success, generating an average 20 new customers per month and seeing an ROI of eight-to-one.
“As a global automotive leader, the Volkswagen brand is always looking to utilize best-of-class technologies to benefit our dealers and customers,” said Steven Rufo, General Manager, Service Operations, Volkswagen of America. “Xtime’s online service menus and scheduling platform will help our dealers gain new customers and better retain their existing ones, all while driving increased revenue and profits. We believe that Xtime fits into our future vehicle strategy and will be an integral part of our redesigned digital ownership experience as we move forward.”
Volkswagen dealerships and their customers will benefit from the following…
• Online Service Menus: display pre-built, VIN-specific service menus online and are fully integrated with Xtime’s online scheduling platform.
• Multi-Channel Service Scheduling: the industry’s state-of-the-art solution for online service scheduling, available via web, mobile, calls center and telematics channels.
• Certified DMS Integrations: Xtime includes bi-directional certified integrations with ADP, Reynolds & Reynolds, DealerTrack Arkona, PBS, DealerBuilt, AutoMate and Serti dealer management systems.
“We absolutely love Xtime,” said Patrick Collins, service manager at Minuteman Volkswagen in Bedford, MA. “With just a few key strokes, Xtime’s scheduling and history features make it simple for customers to book services instantly, as well as review past maintenance history and costs, all online. For us, Xtime means more happy customers which grow dealership revenues in the long haul.”