Volkswagen Dealers Using Xtime’s Cloud-Based CRM and Scheduling Platform

Xtime, and its cloud-based CRM and sched­ul­ing plat­form, entered into an enter­prise-wide agree­ment with Volk­swa­gen of Amer­i­ca, Inc. VWoA is deploy­ing Xtime’s Ser­vice­CRM to all 600+ deal­ers in its US net­work. Ser­vice­CRM pro­vides a potent source of new cus­tomers and a mean­ing­ful lift in appoint­ment show rate and cus­tomer sat­is­fac­tion. Cur­rent­ly, more than 200 Volk­swa­gen deal­ers use Xtime with tremen­dous suc­cess, gen­er­at­ing an aver­age 20 new cus­tomers per month and see­ing an ROI of eight-to-one.

“As a glob­al auto­mo­tive leader, the Volk­swa­gen brand is always look­ing to uti­lize best-of-class tech­nolo­gies to ben­e­fit our deal­ers and cus­tomers,” said Steven Rufo, Gen­er­al Man­ag­er, Ser­vice Oper­a­tions, Volk­swa­gen of Amer­i­ca. “Xtime’s online ser­vice menus and sched­ul­ing plat­form will help our deal­ers gain new cus­tomers and bet­ter retain their exist­ing ones, all while dri­ving increased rev­enue and prof­its. We believe that Xtime fits into our future vehi­cle strat­e­gy and will be an inte­gral part of our redesigned dig­i­tal own­er­ship expe­ri­ence as we move for­ward.”

Volk­swa­gen deal­er­ships and their cus­tomers will ben­e­fit from the fol­low­ing…

Online Ser­vice Menus: dis­play pre-built, VIN-spe­cif­ic ser­vice menus online and are ful­ly inte­grat­ed with Xtime’s online sched­ul­ing plat­form.
Mul­ti-Chan­nel Ser­vice Sched­ul­ing: the industry’s state-of-the-art solu­tion for online ser­vice sched­ul­ing, avail­able via web, mobile, calls cen­ter and telem­at­ics chan­nels.
Cer­ti­fied DMS Inte­gra­tions: Xtime includes bi-direc­tion­al cer­ti­fied inte­gra­tions with ADP, Reynolds & Reynolds, Deal­er­Track Arkona, PBS, Deal­er­Built, Auto­Mate and Ser­ti deal­er man­age­ment sys­tems.

“We absolute­ly love Xtime,” said Patrick Collins, ser­vice man­ag­er at Min­ute­man Volk­swa­gen in Bed­ford, MA. “With just a few key strokes, Xtime’s sched­ul­ing and his­to­ry fea­tures make it sim­ple for cus­tomers to book ser­vices instant­ly, as well as review past main­te­nance his­to­ry and costs, all online. For us, Xtime means more hap­py cus­tomers which grow deal­er­ship rev­enues in the long haul.”



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