Volkswagen Dealers Using Xtime’s ServiceCRM Lift Appointment Show Rates


Volk­swa­gen of Amer­i­ca, Inc., will be deploy­ing Xtime’s Ser­vice­CRMTM to its US net­work of 600+ deal­ers. There have pre­vi­ous­ly been more than 200 Volk­swa­gen deal­ers work­ing with Xtime, gen­er­at­ing an aver­age of 20 new cus­tomers per month, with an return on invest­ment ratio of eight-to-one. Xtime’s inno­v­a­tive cloud-based cus­tomer rela­tion­ship man­age­ment (CRM) and sched­ul­ing plat­form is assist­ing Volk­swa­gen and oth­er brand deal­ers meet strate­gic tar­gets for this year and beyond. Ser­vice CRM was designed around pro­vid­ing a con­sis­tent and improved cus­tomers expe­ri­ence, and is a potent source of new cus­tomers, along with pro­vid­ing a mean­ing­ful lift in appoint­ment show rates and cus­tomer sat­is­fac­tion.

Volk­swa­gen deal­er­ships and their cus­tomers will ben­e­fit from the fol­low­ing:

Online Ser­vice Menus: dis­play pre-built, VIN-spe­cif­ic ser­vice menus online and are ful­ly inte­grat­ed with Xtime’s online sched­ul­ing plat­form.
Mul­ti-Chan­nel Ser­vice Sched­ul­ing: the industry’s state-of-the-art solu­tion for online ser­vice sched­ul­ing, avail­able via web, mobile, call cen­ter and telem­at­ics chan­nels.
Cer­ti­fied DMS Inte­gra­tions: Xtime includes bi-direc­tion­al cer­ti­fied inte­gra­tions with ADP, Reynolds & Reynolds, Deal­er­Track Arkona, PBS, Deal­er­Built, Auto­Mate and Ser­ti deal­er man­age­ment sys­tems.

“We absolute­ly love Xtime,” said Patrick Collins, ser­vice man­ag­er at Min­ute­man Volk­swa­gen in Bed­ford, MA. “With just a few key strokes, Xtime’s sched­ul­ing and his­to­ry fea­tures make it sim­ple for cus­tomers to book ser­vices instant­ly, as well as review past main­te­nance his­to­ry and costs, all online. For us, Xtime means more hap­py cus­tomers which grow deal­er­ship rev­enues in the long haul.”



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