Providing vehicle service is much trickier for dealerships today than even five years ago, as cars become much more technical – and the finding the right supply of service technicians with the needed skills and training is getting a lot tougher these days.
New powertrain technologies, hybrids, electric vehicles, infotainment systems, and advanced engine design are making the job much tougher for service technicians. Employees that used to be called mechanics are now called technicians – and cars are becoming so complex that master technicians are now being called on to deal with situations that would have required an engineering degree a few years ago.
“I have seven mechanics working for me, and I need three more qualified people right now,” said Eric Spasov, owner of Don’s Dl Auto Service in Las Vegas. “Good auto techs are very hard to find. Lots of people apply, but most do not come close to having the correct qualifications.” Like many service shops and departments, Spasov hires only ASE-certified technicians who’ve completed training in the National Institute of Automotive Service Excellence.