At Xtime, Dealers Spoke. We Listened.

Neal East, Xtime CEO Introduces Xtime ServiceCRM 7.0

Each month, ser­vice cus­tomers sched­ule more than 1.5 mil­lion appoint­ments online using Xtime Ser­vice­CRM™, mak­ing us the lead­ing cloud-based cus­tomer man­age­ment solu­tion for the auto­mo­tive ser­vice indus­try. With more than 5,000 deal­ers as our clients, we spend a lot of time talk­ing with deal­er­ship staff about what they need to pro­vide a top-tier ser­vice expe­ri­ence.

What we’ve heard again and again is that cus­tomers are busy. In deal­ing with auto­mo­tive ser­vice depart­ments, they crave speed and con­ve­nience, each step of the way. Over the past year, prod­uct design­ers at Xtime have worked tire­less­ly to refine and improve the Xtime ServiceCRM™platform to meet those cus­tomer expec­ta­tions.

At NADA Con­ven­tion & Expo, we’re pleased to intro­duce the results–Ver­sion 7.0, which makes it faster and eas­i­er than ever to sched­ule appoint­ments online. With Ver­sion 7.0, cus­tomers can choose a time slot with one click book­ing, sched­ule with­out reg­is­tra­tion and can view their own per­son­al­ized time­line show­ing past ser­vices and future ser­vice rec­om­men­da­tions – fea­tures that enable deal­ers to offer speed, con­ve­nience and choice to cus­tomers even before they’ve set foot into the deal­er­ship.

Please stop by Booth 3875 at NADA for a demo of Ver­sion 7.0 and to learn how it will help your deal­er­ship increase cus­tomer sat­is­fac­tion, improve reten­tion and gain a com­pet­i­tive edge over the after­mar­ket.

Neal East, CEO of Xtime, can be reached at

 

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