Have you ever left your dentist’s office without a small card with your next appointment written on it? Have you ever considered adopting this practice with your service customers?
Setting the customer’s next appointment at the time they pick up their car after service work will help keep your service bays full and productive.
This is the last step in an effort to improve service CSI scores. The process begins with a complete review of the Multi Point Inspection followed by a line-by-line review of the invoice. This type of dialog can also get customers to open up about their experience.
Once the customer has been scheduled for a return visit, either to repair items identified on the inspection report or for the next schedule maintenance, it is important to remind the customer. The article’s author mentions a third-party CRM company like Xtime to automate the reminder process.