Customer Experience Insights

Fleet Man­age­ment Week­ly is pleased to be bring­ing you “Cus­tomer Expe­ri­ence Insights,” an excit­ing new series of arti­cles by author Jeofrey Bean based on his book The Cus­tomer Expe­ri­ence Rev­o­lu­tion — How Com­pa­nies Like Apple, Ama­zon, and Star­bucks Have Changed Busi­ness For­ev­er.

Each arti­cle will high­light crit­i­cal man­age­ment deci­sions, best prac­tices and insights for you from the research and live inter­views with com­pa­nies dubbed “Expe­ri­ence Mak­ers” — includ­ing Apple, Ama­zon, Star­bucks, BMW Mini Coop­er, Net­flix, Square, and LPL Finan­cial.

Expe­ri­ence Mak­ers are dif­fer­ent, bet­ter, more sus­tain­able and prof­itable than com­peti­tors.  “Deliv­er­ing extra­or­di­nary cus­tomer expe­ri­ences is becom­ing more and more impor­tant,” accord­ing to J.D. Pow­er & Asso­ciates. “We know from the data that peo­ple will pay for it.”  Join us for this spe­cial series begin­ning on July 12.

Order The Cus­tomer Expe­ri­ence Rev­o­lu­tion on Ama­zon or from the pub­lish­er.



    Leave a Reply

    Your email address will not be published. Required field are marked *.