Auto dealers will find it increasingly difficult to find qualified service technicians in the near future. NADA and other industry experts predict that over the next 10-years, 180,000 tech jobs will go unfilled due to the lack of qualified applicants. This is a problem already being experienced by dealers in rural communities as they compete with big city dealers for service technicians.
Automobile service is being complicated by the computerization of today’s cars and trucks. Instead of hiring a kid who knows how to turn a wrench; dealers will need to find computer experts willing to work in a service department environment. Dealers are also facing the problem of hiring the right kind of technicians. While every dealer needs “A” class technicians – those qualified to perform warranty repairs – too many “A” technicians will adversely affect a dealer’s service department overhead.
This problem will only get worse as vehicles become more technically advanced.