Dealers Find Search for Techs Challenging

Automotive News - April 23, 2012

Auto deal­ers will find it increas­ing­ly dif­fi­cult to find qual­i­fied ser­vice tech­ni­cians in the near future. NADA and oth­er indus­try experts pre­dict that over the next 10-years, 180,000 tech jobs will go unfilled due to the lack of qual­i­fied appli­cants. This is a prob­lem already being expe­ri­enced by deal­ers in rur­al com­mu­ni­ties as they com­pete with big city deal­ers for ser­vice tech­ni­cians.

Auto­mo­bile ser­vice is being com­pli­cat­ed by the com­put­er­i­za­tion of today’s cars and trucks. Instead of hir­ing a kid who knows how to turn a wrench; deal­ers will need to find com­put­er experts will­ing to work in a ser­vice depart­ment envi­ron­ment. Deal­ers are also fac­ing the prob­lem of hir­ing the right kind of tech­ni­cians. While every deal­er needs “A” class tech­ni­cians – those qual­i­fied to per­form war­ran­ty repairs – too many “A” tech­ni­cians will adverse­ly affect a dealer’s ser­vice depart­ment over­head.

This prob­lem will only get worse as vehi­cles become more tech­ni­cal­ly advanced.

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