California Adopts ‘Telecommunications Bill of Rights’ to Address Lousy Cell Phone Practices

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Background
Mobile com­pa­nies # 2 in com­plaints last year to Bet­ter Busi­ness Bureaus, drop­ping from first place in 2002; only auto deal­ers worse
AT&T Wire­less, which has led indus­try in com­plaints, accord­ing to Fed­er­al Com­mu­ni­ca­tions Com­mis­sion sta­tis­tics made pub­lic by Con­sumers Union, was bought by Cin­gu­lar for $41 bil­lion in Feb
Cin­gu­lar in process of merg­ing the 2 com­pa­nies
Univ of Michigan’s cus­tomer sat­is­fac­tion is quar­ter­ly index that this past week includ­ed wire­less for 1st time