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Index from sur­vey of 41,000 new-car buy­ers after at least 90 days of own­er­ship
Own­ers asked to rate crafts­man­ship, reli­a­bil­i­ty, dri­ving per­for­mance & their “emo­tion­al response to the vehi­cle”
Significant Points
Inter­net ampli­fies impact of new-vehi­cle report cards like JD Pow­er & Asso­ciates “Ini­tial Qual­i­ty Sur­vey” & Con­sumer Reports’ annu­al new-car guide