A Defining Customer Experience

We’ve been hear­ing a lot late­ly about ‘Cus­tomer Expe­ri­ence’ and were intrigued when John Nor­ris, pres­i­dent of Amer­i­Fleet Trans­porta­tion, invit­ed us to their Alpharet­ta, GA head­quar­ters to learn how the company’s approach has rede­fined the way it does busi­ness. Mike Sheldrick’s arti­cle in Fleet Trans­porta­tion will give you an idea of how great­ly the ‘Cus­tomer Expe­ri­ence’ focus has per­me­at­ed AmeriFleet’s cul­ture.

This issue of Fleet Man­age­ment Week­ly has a num­ber of arti­cles deal­ing with fleet safe­ty solu­tions. We have enor­mous respect for the work the Net­work of Employ­ers for Traf­fic Safe­ty (NETS) is doing. They have just released a Com­pre­hen­sive Guide to Road Safe­ty avail­able for down­load by fleets who wish to put in place a road safe­ty pro­gram for their oper­a­tions. Avail­able now on the NETS web­site, it’s an excel­lent tool. You can read more about the Guide in The Fleet Spot.

Dri­ve Safe­ty,

Jan­ice Sut­ton
Exec­u­tive Edi­tor

 

 

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