Raise Your Show Rate with Xtime Appointment Reminder Software

Xtime Helped Audi St. Paul Up Show Rate to 82%

The Back­ground:

Two years ago, Audi St. Paul of Maple­wood, MN – and its sis­ter deal­er­ships, Audi Min­neapo­lis, Porsche of Min­neapo­lis, Mer­cedes of Maple­wood, and Porsche of St. Paul – searched for a way to improve fixed oper­a­tions in terms of shop effi­cien­cy and improved sched­ul­ing pro­duc­tiv­i­ty in the Ser­vice Depart­ment with a bet­ter appoint­ment reminder soft­ware pro­gram.

The Prob­lem:

Ross Corey, Ser­vice Man­ag­er for Audi St. Paul, rec­og­nized the need to bring in a CRM sys­tem that would devel­op a con­sul­ta­tive sales rela­tion­ship with ser­vice advi­sors and their cus­tomers.

The Solu­tion:

Corey and the deal­er­ship staff decid­ed to bring in Xtime host­ed Ser­vice CRM

The Results of using the Xtime Ser­vic­eTab include:

  • Sim­pli­fies appoint­ment sched­ul­ing: Because increas­ing num­bers of cus­tomers self-book appoint­ments online or through the dealership’s call cen­ter the ser­vice staff is bet­ter able to focus on in-store cus­tomers and work in progress.
  • Improves cus­tomer engage­ment: By get­ting advi­sors out from behind desks and onto the ser­vice dri­ve, their inter­ac­tion with cus­tomers is more per­son­al. As a result, cus­tomers feel more impor­tant and are more trust­ing of advi­sor rec­om­men­da­tions.
  • Dri­ves greater effi­cien­cies: Auto­mat­ed ser­vice process­es help orga­nize and plan work­flow.

The end result has been a 81.9 per­cent show rate, with 99.8 per­cent of appoint­ments booked and $114,504 repair order dol­lars. Deal­ers, be sure to read the full case study here and vis­it the Xtime web­site to learn more about improv­ing the bot­tom line at your deal­er­ship!

 

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