Xtime Helped Audi St. Paul Up Show Rate to 82%
Two years ago, Audi St. Paul of Maplewood, MN – and its sister dealerships, Audi Minneapolis, Porsche of Minneapolis, Mercedes of Maplewood, and Porsche of St. Paul – searched for a way to improve fixed operations in terms of shop efficiency and improved scheduling productivity in the Service Department with a better appointment reminder software program.
Ross Corey, Service Manager for Audi St. Paul, recognized the need to bring in a CRM system that would develop a consultative sales relationship with service advisors and their customers.
Corey and the dealership staff decided to bring in Xtime hosted Service CRM
The Results of using the Xtime ServiceTab include:
- Simplifies appointment scheduling: Because increasing numbers of customers self-book appointments online or through the dealership’s call center the service staff is better able to focus on in-store customers and work in progress.
- Improves customer engagement: By getting advisors out from behind desks and onto the service drive, their interaction with customers is more personal. As a result, customers feel more important and are more trusting of advisor recommendations.
- Drives greater efficiencies: Automated service processes help organize and plan workflow.
The end result has been a 81.9 percent show rate, with 99.8 percent of appointments booked and $114,504 repair order dollars. Dealers, be sure to read the full case study here and visit the Xtime website to learn more about improving the bottom line at your dealership!