Consumers See Repairs & Damage on Apps in Dealership Service Department

Service Repair

By Dealer e-Process

There are many mis­con­cep­tions about deal­er­ship ser­vice depart­ments includ­ing, but not lim­ited to, prices too high, high pres­sure sell­ing, dif­fi­cult war­ranty claim repairs and lack of com­mu­ni­ca­tion between the mechanic and consumer.

Live Web­site Repair Order, is a mobile phone app that allows car deal­er­ships to use pic­tures to visu­ally explain vehi­cle repairs to con­sumers via text mes­sages and email.

• The mobile app uploads images in real-time and posts them, allow­ing the con­sumer to see the dam­age to their vehi­cle and the needed repair. Since 40% of con­sumers do not have a repair shop they trust, this prod­uct pro­vides a more trans­par­ent ser­vice visit to ease their minds. It also allows the ser­vice advi­sor to show the cus­tomer what is being done on their vehi­cle as it is hap­pen­ing. Ulti­mately, it enables the deal­er­ship mechanic to visu­ally explain all ser­vice repairs to con­sumers in just four easy steps.

• The mechanic will cap­ture images or video and then trans­fer the media wire­lessly to the dealership’s web­site. Once the trans­fer is com­plete, the con­sumer will receive a text and email for review.   Over 36% of peo­ple are read­ing their emails on mobile phones so pro­vid­ing a mobile friendly solu­tion is just another way for the deal­er­ship to improve cus­tomer com­mu­ni­ca­tions and ulti­mately CSI.

“The Live Web­site Repair Order app solves a vari­ety of prob­lems con­sumers expe­ri­ence when ser­vic­ing their vehi­cle but most impor­tantly, they will now have visual doc­u­men­ta­tion of the sever­ity of the repair,” said Joe Gille­spie, owner of Dealer e-Process.

Dealer e-Process builds car dealer web­site mar­ket­ing tools that effec­tively pro­vide stronger traf­fic, leads and sales for auto deal­er­ships. These tools can help reori­ent the focus of deal­er­ship staff from deal­ing with con­stant web­site main­te­nance and help gen­er­ate improved sales per­for­mance and enhanced prof­its for the dealership.

Joe Gille­spie is Owner of Dealer e-Process and can be reached via the website’s con­tact form.

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