CEI Group Providing Services to Sarasota County, GE Capital Fleet Services’ Call Center Recognized, Trimble Offering Safety Evaluations at Fleet Safety Conference
CEI Group Working with Sarasota County Fleet
The CEI Group is providing accident management services for the 3,000-vehicle fleet operated by Sarasota County, Fla. The contract, initiated by Sarasota County Risk Management, calls for CEI to manage collision repairs for the county’s entire fleet and includes vehicles in its sheriff, fire, transit, and fleet departments. Repairs will be conducted at collision repair centers participating in CEI’s managed network. CEI’s quality control department, staffed by licensed physical damage appraisers, will review all estimates for cost control, savings and timeliness, with CEI fleet operations representatives monitoring all repairs for timely completion. Learn more.
GE Capital Fleet Services Recognized for a Top 50 Call Center
GE Capital Fleet Services’ U.S. maintenance control center, located in Eden Prairie, Minn., was recognized as a Top 50 Call Center by BenchmarkPortal, a leading contact center research and consulting organization. This award marks the third time in three years that GE Capital Fleet Services has received a prestigious recognition from BenchmarkPortal. GE Capital received the designation as part of BenchmarkPortal’s 2013 Top 100 Call Center award program, which compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Learn more.
Trimble Offering Safety Evaluations at Fleet Safety Conference
As part of its ongoing effort to enhance fleet driver safety, Trimble Field Service Management announced that it will offer complimentary safety evaluations at the Fleet Safety Conference, June 25–27, 2013, in Schaumburg, Ill. Over the course of the conference attendees can stop by Table 4, where a Trimble safety expert will be available to discuss organizational field safety challenges and how to mitigate them. The evaluations will be offered on a first-come basis or by reservation by emailing firstname.lastname@example.org. In addition, attendees can get a preview of the new enterprise-level reporting and dashboard enhancements to the Trimble Driver Safety solution. Learn more.