Dealers Find Xtime Mobile Scheduling Improves Customer Satisfaction

By Xtime

Auto deal­ers using  Xtime mobile sched­ul­ing, are boost­ing appoint­ment show rates and labor hours to improve fixed oper­a­tions results.

Xtime mobile Ser­vic­eTab lets advi­sors greet cus­tomers right at their vehi­cles in the ser­vice dri­ve, where con­di­tions are more con­ducive to face-to-face inter­ac­tion that builds stronger rela­tion­ships and trust. By using this intu­itive tablet inter­face, a ser­vice advi­sor can check cus­tomers in as they dri­ve up, dig­i­tal­ly record walk-around inspec­tion results in real-time, and dis­cuss ser­vice rec­om­men­da­tions with­out ever leav­ing the cus­tomer or vehi­cle

Deal­ers are using Xtime to:

• Sim­pli­fy and orga­nize appoint­ment sched­ul­ing: Whether cus­tomers book their appoint­ments by view­ing Xtime’s online sched­ul­ing tool on the dealership’s web­site or ser­vice staff does it from their desks, sched­ul­ing is eas­i­er, faster â€“ and more vis­i­ble to help man­age­ment bet­ter load the shop.

• Max­i­mize appoint­ments: Cus­tomers using the dealership’s online ser­vice menus select rec­om­mend­ed and desired ser­vices and book their own appoint­ments. Because the online appoint­ment sched­ule is the same as that seen by deal­er­ship staff, in real time, cus­tomers book only avail­able days and times. Cus­tomers may also tele­phone the deal­er­ship and sched­ule with the dealership’s Xtime call cen­ter.

• Build cus­tomer trust and com­fort: E-mail and oth­er elec­tron­ic ser­vice noti­fi­ca­tions keep cus­tomers advised of their vehi­cles’ ser­vice needs based on sched­uled main­te­nances, recall noti­fi­ca­tions or oth­er ser­vice reminder or pro­mo­tion emails.

• Increase ser­vice rev­enue: Xtime Ser­vic­eTab helps advi­sors do more thor­ough vehi­cle walka­rounds and iden­ti­fy poten­tial upsell oppor­tu­ni­ties. Improved shop uti­liza­tion through Xtime’s ServiceCRM™product suite and its cer­ti­fied inte­gra­tions with a dealer’s DMS ensures all appoint­ments are 100% con­firmed.

Xtime is the lead­ing cloud-based cus­tomer reten­tion man­age­ment plat­form for auto­mo­tive man­u­fac­tur­ers and deal­er ser­vice depart­ments. Xtime counts more than 5,000 deal­er­ships as cus­tomers and has reg­is­tered almost 2 mil­lion con­sumers. It process­es more than 1.5 mil­lion ser­vice appoint­ments each month and has sched­uled almost 50 mil­lion in total.

Con­tact the experts at Xtime for more infor­ma­tion.

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