New Scheduling Platform Gives VW Dealers Instant Service Bookings

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By AIN Media Editors

Volk­swa­gen of Amer­ica is deploy­ing Xtime’s Ser­vice­CRM to all 600+ deal­ers in its US net­work. Ser­vice­CRM pro­motes a con­sis­tent and improved cus­tomer expe­ri­ence, is a potent source of new cus­tomers and pro­vides a mean­ing­ful lift in appoint­ment show rate and cus­tomer sat­is­fac­tion. Cur­rently, more than 200 Volk­swa­gen deal­ers use Xtime with tremen­dous suc­cess, gen­er­at­ing an aver­age 20 new cus­tomers per month and see­ing an ROI of 8-to-1.

As a global auto­mo­tive leader, the Volk­swa­gen brand is always look­ing to uti­lize best-of-class tech­nolo­gies to ben­e­fit our deal­ers and customers.

“As a global auto­mo­tive leader, the Volk­swa­gen brand is always look­ing to uti­lize best-of-class tech­nolo­gies to ben­e­fit our deal­ers and cus­tomers,” said Steven Rufo, Gen­eral Man­ager, Ser­vice Oper­a­tions, Volk­swa­gen of Amer­ica.  “Xtime’s online ser­vice menus and sched­ul­ing plat­form will help our deal­ers gain new cus­tomers and bet­ter retain their exist­ing ones, all while dri­ving increased rev­enue and prof­its. We believe that Xtime fits into our future vehi­cle strat­egy and will be an inte­gral part of our redesigned dig­i­tal own­er­ship expe­ri­ence as we move forward.”

[More…]

VW deal­er­ships and their cus­tomers will expe­ri­ence the many ben­e­fits of Xtime, including:

• Online Ser­vice Menus: dis­play pre-built, VIN-specific ser­vice menus online and are fully inte­grated with Xtime’s online sched­ul­ing platform.

• Multi-Channel Ser­vice Sched­ul­ing: the industry’s state-of-the-art solu­tion for online ser­vice sched­ul­ing, avail­able via web, mobile, call cen­ter and telem­at­ics channels.

• Cer­ti­fied DMS Inte­gra­tions: Xtime includes bi-directional cer­ti­fied inte­gra­tions with ADP, Reynolds & Reynolds, Deal­er­Track Arkona, PBS, Deal­er­Built, Auto­Mate and Serti dealer man­age­ment systems

To see the com­plete release, go to xtime.com/news-and-press.

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