Hyundai Assurance Program a Good Example of Selling Service Experience


Hyundai and its dealer net­work are telling con­sumers about good rea­sons for stop­ping by deal­er­ships and check­ing out the own­er­ship expe­ri­ence. The Hyundai Assur­ance pro­gram is a big part of that story, as it includes exten­sive vehi­cle and pow­er­train war­ranties, along with road­side assis­tance. The Chap­man Hyundai deal­er­ship, based in Phoenix, has sent out a review of the updated pro­grams for customers:

5-year/60,000-mile new vehi­cle war­ranty
With the fol­low­ing time and mileage lim­its – three years/36,000 miles for radio and audio sys­tems, paint, and bat­tery; one year/unlimited miles for air refrig­er­ant charge; and one year/12,000 miles for adjust­ments and wear items.

10-year/100,000-mile pow­er­train war­ranty
Cov­er­age applies to orig­i­nal owner only, effec­tive with 2004 model year and newer model-year vehi­cles. On 1999–2003 model years, cov­er­age applies to orig­i­nal owner and imme­di­ate fam­ily members.

24/7 road­side assis­tance
Avail­able for up to five years; tows vehi­cle to near­est Hyundai deal­er­ship or autho­rized ser­vice facil­ity if vehi­cle is inop­er­a­ble, even for non-warranty-related tows, such as accidents.

Car care
High-quality parts, factory-trained tech­ni­cians, and free multi-point inspec­tions all help to ensure that the new Hyundai remain in tip-top shape.