Three Companies Up for Stevie Awards, NCSFA and ARI Benchmarking Study, TomTom and LoJack Form Strategic Alliance
ARI, CEI, and Wheels Up for Stevie Awards
The 7th annual Stevie Awards for Sales & Customer Service organizing team has named three fleet industry companies to the list of finalists… ARI has been nominated for the Contact Center of the Year category for providing superior customer service to fleet managers and fleet vehicle drivers when issues arise relative to maintenance and accidents. The CEI Group, Inc. was named a finalist in the Call Center of the Year category for its commitment to providing the highest levels of service to its customers, which include insurance companies, fleet and risk professionals, and fleet drivers across the US, Puerto Rico, and Canada. Wheels, Inc. was named a finalist in the Sales & Customer Service category. Wheels’ Workforce Management Team made the shortlist for Back-Office Customer Service Team of the Year. The WMT is a team of staffing experts that utilizes a combination of advanced technology and best-in-class processes. Wheels won a Gold Stevie Award for Front-Line Customer Service Team of the Year in 2012. Learn more.
Government Fleet Policy & Procedure Benchmarking Webinar
National Conference of State Fleet Administrators and ARI are conducting a free webinar to review and discuss the results of a comprehensive policy and procedure benchmarking study conducted by ARI last fall. ARI compiled responses from over 70 participating government organizations and now they will review the results of this study in a free webinar on Wednesday, Feb. 13 at 2:00 p.m. CST. Register ahead of time and event participation instructions will be emailed at a later date. Learn more.
TomTom and LoJack Form Strategic Alliance to Deliver Fleet Efficiency and Protection
TomTom Business Solutions has joined forces with LoJack to expand the North American distribution network for its fleet management technology. LoJack will market, sell and support TomTom’s range of fleet management solutions through its extensive dealership network, helping businesses become more efficient, cut costs and improve customer service. More than 19,000 companies worldwide rely on TomTom fleet management to monitor and manage the activities of their vehicles and mobile operations. Learn more.