Most sales departments unintentionally encourage procrastination and inaction through flawed customer handling before the write-up phase of the sales process begins. The process is often surrendered to a highly-educated consumer who leaves with completed research and an incomplete transaction. This workshop identifies these leaks and the painless tweaks needed to create a culture that triggers urgency, offers compelling reasons to stop research, and enhances the buying experience.
Presenters: Gil Weiss, NADA Academy
Feb 8, 2013 3:45 p.m. – 5:00 p.m. Room 307AB
Feb 10, 2013 10:30 a.m. – 11:45 a.m. Room 300
Feb 11, 2013 10:30 a.m. – 11:45 a.m. Room 308CD