Technology is conspiring against the dealership service department. Service technicians have been in high demand for over a decade. To complicate the search for qualified techs, dealers must consider the applicant’s computer savvy to enable them to repair today’s vehicles.
Many dealers rely on their service departments for revenue and profit. Some are able to cover the overhead of the entire dealership from parts and service profit, 100% service absorption. As automakers have added more technology to today’s cars and trucks, dealers have recruited techs with computer knowledge. Adding to the problems of dealers, cars are being built better and economic conditions are causing drivers to keep their vehicles much longer, causing parts and service revenues to drop.
To combat these problems, dealers are adapting; offering quick oil change lanes and special technical centers for repair of new vehicle systems that are computer controlled.