Study: Promptness Increases Service Satisfaction for Medium-Duty Truck Owners

J.D. Power and Associates Press Release - October 27, 2010

A JD Pow­er sur­vey shows that medi­um-duty ser­vice shops will see cus­tomer sat­is­fac­tion scores drop con­sid­er­ably if the truck is not ready on time. Over­all, Ken­worth ranks high­est in deal­er ser­vice cus­tomer sat­is­fac­tion fol­lowed by Ford.