Collision Repair Business Desperate for Change

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Soci­ety of Col­li­sion Repair Spe­cial­ists has spon­sored a project enti­tled “SCRS’ Report on Repair Facil­i­ty and Insur­ance Com­pa­ny Rela­tion­ships,” which is based on the sur­vey con­duct­ed by CSi Com­plete, a nation­al­ly known provider of cus­tomer sat­is­fac­tion index­ing, that spe­cial­izes in the col­li­sion repair, claims and oth­er ser­vice indus­tries. A rep­re­sen­ta­tive sam­ple of shops from across the nation, includ­ing both DRP and non-DRP facil­i­ties, were polled.